Shipping Policy:

At Lovis Roots, we are committed to delivering your orders in a timely and secure manner.

Order Processing Time

All orders are processed within 1–3 business days after receiving the order confirmation.

Shipping Time

- Standard Delivery: 3–10 business days across India

- Delivery timelines may vary depending on location and logistics availability.

Shipping Charges

- Shipping charges are calculated at checkout.

- Free shipping may be offered on selected orders or promotions.

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/email to monitor your shipment.

Delivery Delays

Delays may occur due to unforeseen circumstances such as weather conditions, strikes, or courier issues. We appreciate your patience in such cases.

Incorrect Address

Please ensure your shipping details are accurate. Lovis Roots is not responsible for delays or losses due to incorrect address information.

Returns Policy:

At Lovis Roots, customer satisfaction is our priority.

Returns Eligibility

- Returns are accepted within 7 days of delivery.

- Products must be unused, unopened, and in original packaging.

Non-Returnable Items

- Opened or used food/spice products

- Items damaged due to misuse

- Products without original packaging

Refund Process

- Once we receive and inspect the returned item, refunds will be processed within 5–7 business days.

- Refunds will be credited to the original payment method.

Damaged or Incorrect Products

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos.

Return Shipping

- Customer may be responsible for return shipping unless the issue is from our side.

Contact for Returns

Email: lokavistaexports@gmail.com

Phone: 9496210464

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